Our Story

Urgent Care Group’s (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading urgent care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.

The Urgent Care Group Network includes more than 50 centers operating as four brands: Total Access Urgent Care in Missouri, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, and Health Choice Urgent Care in partnership with Northside Hospital in Georgia.


David has spent his career leading and assisting healthcare services companies in achieving their goals. He has more than 40 years of broad and deep healthcare management experience. David has provided leadership in defining and operating in a multi-...

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David Maloney

Chief Executive Officer

Dr. Troy Dinkel is driven to fundamentally improve the delivery of acute health care such that it consistently achieves high quality, patient satisfaction, and cost-effectiveness. As the President and Chief Medical Officer of Urgent Care Group, Dr. D...

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Troy Dinkel, MD

Chief Medical Officer and President

Inspired by the Urgent Care Group’s mission-driven focus, Mark joined as CFO in July 2021. He is responsible for finance, accounting, treasury, tax, and revenue cycle management. Mark has served in senior finance leadership roles with both public a...

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Mark Divino, CPA

Chief Financial Officer

With more than 20 years of experience in the healthcare field, Kelly is dedicated to serving the community. Spending several years in the emergency department and in the field as a paramedic and firefighter, Kelly has played a key role in the develop...

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Kelly Baynes

Vice President, Clinical Operations

For more than a decade, Amy has been assisting high-growth, multi-site healthcare companies with utilizing technology resources to meet and exceed strategic goals. Through her expertise in health care information systems, Amy has increased operationa...

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Amy Graves

Vice President, Administration and Information Services

Dr. Cassandra James is a South Carolina native, US Army Veteran, and Registered Nurse specializing in Hospital Clinic Management and Corporate Compliance. She has more than 25 years' experience as a Registered Nurse and 10 years' experience as a Dire...

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Cassandra James, DBA, RN, CHC

Vice President, Ethics and Compliance

Vicki is a leader with decades of experience supporting and growing healthcare teams, most specifically providers. Before joining the Urgent Care Industry, Vicki spent her career hiring physicians and advanced practice providers for national healthca...

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Vicki Platke

Vice President, Provider Relations

Jeremy is an experienced senior human resources leader with more than 20 years in human resources and benefits management in multiple high-growth healthcare services companies. Jeremy leads the company's human resources functions. Most recently, J...

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Jeremy Taylor

Vice President, Human Resources

Ashley has dedicated her career to simplifying every step of the typical healthcare experience. From the moment a patient needs care, Ashley’s goal is to create easy and friendly access to the highest-quality healthcare. From calling the center, to...

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Ashley Williams

Vice President, Patient Experience

Kevin Hawk is dedicated to delivering high-quality healthcare, mentoring the team, and supporting clinical staff. Kevin's experience ranges from Emergency Department Nursing, Emergency Department Management, Nursing Administration, In-Patient Managem...

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Kevin Hawk, RN

Senior Director, Clinical Relations

Charneth “Char” Pfeiffer is a senior HR executive with almost two decades of HR and leadership experience in healthcare, technology, and nonprofit industries, specializing in workforce development, change management, and strategic planning. Char ...

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Charneth Pfeiffer

Senior Director, Human Resources

Terry Campbell has more than 20 years of experience in developing and optimizing operations from the ground up. At Urgent Care Group (UCG), Terry manages payor contracting, provider credentialing, and oversees the company's outsourced revenue cycle ...

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Terry Campbell

Director, Payor Contracting and RCM Services

As an expert in Occupational Healthcare, Marcy has been assisting employers with their overall employee health and wellness goals since 2009. Because of her Occupational Health leadership and expertise, Marcy has generated growth and operational effi...

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Marcy Everett

Director, Occupational Health Services

Joe is responsible for Urgent Care Group’s growth via de novo real estate development, the evolution of inventory and facilities solutions, and the operationalization of new scalable growth strategies alongside his leadership colleagues. Prior to U...

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Joe Godfrey

Director, Corporate Services

Kelvin provides analytical and operational support for clinical processes in addition to researching and implementing new procedures and training. He began his career at Total Access Urgent Care (TAUC), an urgent care with 27 locations in the greater...

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Kelvin Liang

Director, Analytics and Operational Support

Steve McGovern supports finance and revenue cycle management through analytics and leadership. He leverages technological solutions to improve scalability and efficiency. In 2015, Steve launched his urgent care career at Total Access Urgent Care whe...

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Steve McGovern

Director, RCM Analytics